I’m a VoIP operations professional turned analytics builder who loves turning messy, high-volume support data into clear, decision-ready insight. I work comfortably across Power BI, SQL (including Databricks SQL/T-SQL), and Python, and I’m at my best when I can design the data model, build the pipeline, and ship dashboards that leadership can actually use. A lot of my work lives in the contact-center/telephony space - pulling and shaping operational data (like interactions, ticketing trends, and call-quality signals) into metrics that highlight what’s working, what’s slipping, and where the biggest wins are.

What I love most about data is the moment it clicks for someone else: when a confusing problem becomes an obvious next step. I’m naturally drawn to the mix of technical problem-solving + storytelling, whether that’s automating tedious workflows, building repeatable reporting, or translating complex systems into simple visuals and plain-language takeaways. I’m driven by impact; less “numbers for numbers’ sake,” more “insight that helps teams move faster, work smarter, and improve real outcomes.